What our clients say about us
We aim to deliver a personal, professional service and value the loyalty of our clients. Our success can be measured by the large number of clients who recommend us to their families and friends.
Here are a few examples of the letters of thanks we receive:
Mr C of Shirley commented: "The service offered by Wallace Robinson & Morgan was excellent in every way and I will be recommending them to all our family and friends."
Mr & Mrs V of Dorridge wrote with the comment, "A very professional, effective and efficient service provided by all involved. Communication was excellent and I would recommend the practice highly".
Commenting on our services, Miss M of Selly Oak wrote “I'm writing to thank Wallace Robinson and Morgan solicitors for their outstanding service. I was introduced to the practice of solicitors by my ex-partner when we were purchasing our house. I have continued using their service ever since. They have dealt with various legal matters for me and have been of great help. The solicitors that have dealt with me are very approachable, friendly and extremely efficient. Nothing has been too much trouble and I've received a professional as well as personal service. I've really appreciated their support."
Our family law department have the skills and experience to deal with difficult personal matters even when the client is not in the UK. Mr AR commented "I really appreciate all your hard work and efforts.... With all the difficulties surrounding the circumstances of my case, not to mention the fact that we are 14,000 miles away, you have done a great job".
Ms H commented "Kathryn Ferris has been very helpful and understanding through a difficult and upsetting time. I felt that I clearly understood all steps being taken".
Mrs J commented "My family matter was dealt with professionally and I was supported by Kathryn (Ferris) throughout the Collaborative process".
Ms M from Shirley wrote to Kathryn Ferris who handled her matrimonial case and said "I would like to take this opportunity to thank you for both your expert assistance and kindness shown when dealing with what was a difficult time. The whole experience was made a lot less traumatic due to your efficiency and personable manner".
Mr W of Shirley wrote to our head of family Law saying: "Thank you for all your assistance and support with my divorce and the professional manner in which you have dealt with this. I shall certainly recommend you in the event of anyone asking me the name of a family law solicitor."
Ms C of Solihull wrote to our Family Law department saying, "I would like to take this opportunity to thank you for your help and valued assistance during my divorce and the many times I have had to ask for your help. I have been extremely pleased in the manner in which you have handled my case and I would not hesitate in recommending your services".
Buying a house?
We dealt with a house purchase for Mr J of Solihull who said, "Due to the purchase being a repossession there were many complications but Wallace Robinson & Morgan dealt with them more than efficiently and exceeded my expectations".
Mr & Mrs D of Dickens Heath wrote to say: "We have already recommended you to two other people we know currently moving here. We have been very impressed with the service received from Tim Langford particularly and other staff members we have spoken to. This experience of moving house has made us realise how easy and stress-free it can be if you have a good solicitor!"
Mrs N of Coventry commented: "Wallace Robinson & Morgan were prompt and professional and kept us informed of everything that was happening with our house purchase".
Mrs M. H of Erdington was so please with the service she received from Maureen Thompson and her secretary during her property transaction that she scored them "excellent+". She commented "Maureen Thompson kept me sane through a very traumatic few months. The support staff were always polite, helpful, efficient and friendly".
Mrs H of Solihull judged the service she received from our residential property department as "excellent". She commented, "In all my dealings with Mr Tim Langford I have found him to be most professional. I had full support at all times from his staff. Once again a very prompt and efficient service. I have used Mr Langford's services for my last three house moves and would highly recommend him to others".
Our Conveyancing team were rated as "Excellent" by Mr T of Solihull who wrote to say: "Wallace Robinson & Morgan acted on my behalf for the sale of my property and I can honestly say that the service provided was second to none! At every step of the process the team has dealt with me in a highly professional and courteous manner and I would definitely use their services again the future".
Mrs D of Redditch commented: "The whole conveyancing process was clearly explained at every stage and we had total confidence that our best interests were being served. A thoroughly professional, caring and attentive approach throughout which alleviated a good deal of stress".
Mr & Mrs A of Olton commented: "We have used this firm of solicitors for a number of conveyance matters and have always found them to be helpful and extremely efficient, particularly when disputes have occurred or when negotiations are required. They would always be our first choice of solicitor when buying or selling a property".
Mr L has recommended our conveyancing team to his friends saying, "Wallace Robinson & Morgan are a well established firm that you can trust to do the work professionally and with sensitivity. Their solicitors and support staff have that edge and sharpness that beats the rest". He added, "Mrs Thompson is first rate, very professional, reliable and understanding. Thank you!"
Our Conveyancing team were also rated "Excellent" by Mrs D who said "When selling my house and buying a new home - 1st class service, helping everything to run smoothly. Excellent help, advice and correspondence, keeping me informed every step of the way".
Mr & Mrs W of Cheltenham wrote to our conveyancing team to say, "We are so grateful for all that you did to ensure our move was successful. We both valued your professionalism and experience in this difficult situation."
Regarding our Residential Conveyancing department, Ms S of Shirley wrote “I just wanted to say how pleased I have been with the work you have carried out regarding my house purchase. Compared to the services of other solicitors I have used, I would have to say that you are head and shoulders above the rest. Throughout the purchase I have found you to be helpful, informative and thorough, and left me feeling assured that everything was in hand. As such I wouldn’t hesitate to recommend you to my friends and colleagues and I am sure I will contact you again when moving house in the future.”
Wills & Probate
Regarding our Wills department, Mr J of Solihull wrote “My wife and I are delighted with the care with which you have explained all that is involved in preparing our Wills and the very pleasant manner in which you have received us. We hope we shall have the benefit your advice whenever we need it in the future.”
Regarding the services of our Probate department, Mrs E of Birmingham wrote “Thank you very much for the supportive, as well as efficient way, you have dealt with my affairs and my husband’s estate at this very difficult time. I am most grateful.”
Regarding the services of our Litigation department, Mr P of Solihull wrote “I would like to comment on the service I have received from your company. I am pleased to say the service has been very informative with a polite attitude even down to the front desk personnel. I would especially like to thank you for the guidance and expertise, which I found comforting in a difficult litigation case.”
This article is for general information purposes only. It does not constitute technical, financial, legal advice or any other type of professional advice and is no substitute for specific advice based on your individual circumstances. We do not accept responsibility or liability for any actions taken based on the information in this article. For more information, please click here.