Client Care Policy Statement           1. Client Care Policy (27/3/08) 1.1. Wallace Robinson and Morgan was established in 1855 and offers a wide range of legal services to both individuals and companies. All our solicitors work closely to ensure that their particular expertise works to our clients' benefit. We aim to deliver a personal, professional service and value the loyalty of our clients. 1.2. Wallace Robinson and Morgan is committed to providing a good service to all clients. Our services should be recognised as being expert, accurate and appropriate. We strive to ensure that our advice is cost effective and communicated in a manner that is appropriate for each client. We are also committed to providing a truly professional service, meaning that all personnel must act with integrity in their dealings with clients. This is in part achieved by ensuring that everyone complies with the provisions of the 2007 Code, Rule 2 (Client relations). 1.3. All personnel should, at all times, consider the need to perform to the ‘four Cs’, namely: competence, confidentiality, commitment and courtesy. Competence 1.4. The firm will accept instructions only where it can meet its commitment to the provision of an expert and professional service to clients. Where instructions would be beyond the expertise or the capabilities of the firm they will be declined. Confidentiality 1.5. All solicitors are bound by the professional rules which require confidentiality to be maintained in all dealings with clients. This means that nobody may reveal to any outsider the nature of instructions provided or advice given to any client, other than in accordance with the client’s instructions. In most circumstances it will also be inappropriate to reveal that the firm is in receipt of instructions from any named client. Commitment 1.6. Clients seek legal advice for a variety of reasons, but many approach a solicitor when they are vulnerable and in turmoil, whether in their personal lives or in their business activities. Clients are entitled to expect a genuine commitment from all personnel in handling their instructions, and for the firm to attach appropriate priority to their requirements. Courtesy 1.7. All clients are entitled to be dealt with in a respectful and courteous manner. This will have many implications, from not keeping clients waiting in the reception area without explanation, to showing them the way to and from meeting rooms, to returning telephone calls and e-mails, and generally taking an interest in them and their problems. All personnel should show a genuine concern for the firm’s clients by doing their best to help them.                                                         Web design: cre8ted