Wills & Probate Testimonials

Delighted with the care

“My wife and I are delighted with the care with which you have explained all that is involved in preparing our Wills and the very pleasant manner in which you have received us. We hope we shall have the benefit your advice whenever we need it in the future.”

Mr J. of Solihull

I am most grateful

“Thank you very much for the supportive, as well as efficient way, you have dealt with my affairs and my husband’s estate at this very difficult time. I am most grateful.”

Mrs E. of Birmingham

Patience and kindness

“I would like to thank you for your time, your patience and your kindness during our meeting where my husband was also present. We were both completely reassured by your explanations regarding the finer details of the Will and rest assured that I have chosen a firm with whom I may have the utmost confidence in when the time finally arrives to distribute my estate. Thank you again for your care.

The sensitive and professional way in which you conduct your work, and it is good always to share such excellent service with others in order that they may also benefit”.

Mrs A from Knowle

Good service at a fair price

Mrs D rated the way she was dealt with by her solicitor and the support staff as excellent and said she we provided “good service at a fair price".

Mrs D – Leamington Spa

Kept informed of progress

The service I received was excellent and I was kept informed of progress on a regular basis by email and telephone.

Mr B – Tamworth

Very efficient and friendly manner

Sarah has dealt with my late wife’s estate in a very efficient and friendly manner. Talking to Sarah is like talking to an old friend. She was very helpful and understanding. All communications arrived without delay.

Mr M – Kidderminster

Quick and efficient service

He said that we provided “a quick and efficient service” and gave us a rating of “excellent.

Mr AJ W - Solihull

Caring attitude and professionalism

I have already recommended you to friends, because of your caring attitude and professionalism at a trying time.

Mr J Waters from Tanworth-in-Arden

Sympathetically and efficiently

Rated the service she received as “excellent” and said “My late husband’s estate was dealt with sympathetically and efficiently, guiding me through a very difficult time”

Mrs A. from Knowle

Very professional and knowledgeable

Very professional and knowledgeable with ability to communicate complex issues in layman’s terms. Regular updates on progress, giving reassurance. The professionalism extended to the whole team.

Ms S – Four Oaks, Sutton Coldfield

Most impressed with the service

We were most impressed with the service we received from your company. At all times we were treated with courtesy and given as much information as possible with advice as to the best course of action. We have no hesitation in recommending you to others and in fact have already done so.

Mr & Mrs P from Solihull

Not as daunting as anticipated

Rated our Will & LPA service as excellent and commented: “As a pensioner – and of old school i.e. letters etc – I thought I may be overwhelmed with specialised jargon. But – from first meeting – everything explained, thoughtfully and in a courteous manner. Making this process not as daunting as anticipated. Thank you”

Mrs W from Solihull

Efficient, professional, polite

Efficient, professional, polite.

Mr S from Solihull

The most professional operation

Rated our service as excellent and commented :“Wallace Robinson & Morgan, the most professional operation we have ever experienced in the legal field.

Mr F of Dorridge

Friendly, helpful and professional.

“The service I received was friendly, helpful and professional. What could be better?”

Mrs A from Solihull

Explained everything in detail

My first appointment was very good. You explained everything in detail very professionally. It helped a lot.

Mr H of Solihull

Pleasant, helpful and informative

He would recommend our firm to others and commented that we were pleasant, helpful and informative. You took time to explain complex issues.

Mr W from Holywood, Birmingham

Most helpful and understanding

Rated our service as excellent after having a new Will prepared and commented “I felt confident the advice given to me and the way in which my Will was prepared was in my best interest and a great relief in putting things in order. Most helpful and understanding”.

Mrs L from Shirley

Service was excellent

I can only say the service was excellent. Gold star. The main thing people worry about is the fees and I think yours are fair.

Mrs T from Solihull

Punctual, courteous and efficient

Appointments punctual, courteous and efficient. Thank you.

Mrs V from Solihull

Pleasant and helpful

Was very pleased with the service he received, commenting, “Thoroughly courteous and helpful. Patiently and concisely explained any legal ramifications involved.” He said our secretaries and support staff were “Pleasant and helpful” and our communication with him was “All of a high, professional standard”. He also said “Your high standards and likeable approach inspire confidence in your overall service”.

Mr J from Solihull

Very efficient and friendly

Very efficient and friendly service

Mr J of Solihull

Always a pleasure

It is always a pleasure to come into the offices in Solihull and Dorridge. The reception staff are always welcoming and the solicitors I have met are extremely professional and helpful

Mrs T of Warwick

We would recommend

We would recommend Wallace Robinson & Morgan because of the service received

Mr & Mrs C, Hall Green

Pleased to recommend WR&M

We will be pleased to recommend WR&M to friends and relatives who may need advice or help

Mr & Mrs R, Knowle

Made things a lot easier for us

Rated our service as excellent service and said “Thank you for all the help and advice you gave us. Gave us sound advice which made things a lot easier for us to make difficult decisions".

Mr & Mrs H from Hollywood, Birmingham

Made to feel like we are the most important customers

“Always made to feel like we are the most important customers WRM have.. Always a pleasant welcome at either branch.. Always kept up to speed with issues that are being dealt with.. We have recently been dealing with 2 solicitors at WRM and all communication has been first class.. All our family dealings have been looked after by WRM, including our mother’s and father’s business. Our young son is now in the process of buying a new house and he is also using WRM.”

Mr D from Hollywood, Birmingham

A highly professional service in a sensitive manner

Mrs Mochan applies a highly professional service in a sensitive manner. When writing she explains each point clearly and concisely. Mrs Mochan displayed a thorough knowledge of inheritance law and left no stone unturned. It was done in a sensitive, sympathetic manner”

Mr G from Solihull

Very professional, friendly and efficient

A very professional, friendly and efficient service provided

Mr C., Solihull

No difficulty understanding the processes involved

Everything was explained clearly, concisely and in “layman’s” terms so we had no difficulty understanding the processes involved in preparing our Wills and powers of Attorney.

Mrs D., Olton

Proactive with advice

We have used Wallace Robinson & Morgan for 2-3 years and always found them to be very professional, competent and responsive as well as proactive with advice.

Mr & Mrs R., Ackleton

Happy to recommend this to others

A very efficient, professional but also personal service. Happy to recommend this to others.

Mrs McG of Hampton in Arden

Always approachable and informative

Sarah (Mochan) gave empathy and understanding to our family. Always approachable and informative with no hidden charges. Thank you so much for all your help.

Mr D Castle Bromwich

Helpful in the extreme

Sarah Mochan was helpful in the extreme but always professional. Communication could not be bettered. Everything clearly detailed for easy understanding. I was shown extreme kindness and understanding. I would recommend without hesitation.

Mrs P, of Wythall

Good advice in a friendly atmosphere

We received good advice in a friendly atmosphere. Follow up was prompt and accurate and we were kept well informed throughout.

Mr & Mrs T, Solihull

Efficient and understanding

I found the contact I had with all members of staff both efficient and understanding as well as helpful. I was also kept informed at all stages of the work.

Mrs G, Solihull

Efficient, courteous and professional

Rated our service as excellent and commented, “Efficient, courteous and professional but friendly.”

Mrs H, Solihull

Extremely courteous and helpful

Rated our service as excellent and said “The staff were extremely courteous and helpful. My concerns were fully explained and resolved by the solicitor”.

Mrs G, Barnt Green

I have already recommended to a friend

I have already recommended to a friend because I found the service both friendly and efficient

Mrs D, Hampton-in-Arden

I appreciated the professional way

I appreciated the professional way in which you dealt with me

Mrs E, Solihull

I cannot recommend WRM highly enough

I cannot recommend WRM highly enough! The quality of their advice, professionalism and prompt timely service is poles apart from my recent experience at another local solicitor. Special thanks to Ruth Nolan

Mrs I, Solihull

I was given sound advice

In our time of grief we were given professional and compassionate help. With my Will I was given sound advice which enabled me to make decisions on particular items and complete the Will.

Mr H, Kings Norton

Very pleased to recommend your practice

We are very pleased to recommend your practice due to the excellent service recived

Mr & Mrs L, Solihull

Efficient, professional and helpful

Efficient, professional and helpful service throughout

Ms B, Birmingham

Efficient, sympathetic and extremely professional

Efficient, sympathetic and extremely professional

Ms W, Evesham

Ran smoothly and effectively to a timely conclusion

The professional yet compassionate manner in which the whole process was conducted, allowing us to contrbute as much to the administrative detail as we were able meant that what could have been a difficult and stressful, yet necessary process, ran smoothly and effectively to a timely conclusion.

Mrs W, Stourbridge

You contninue to offer an excellent service

Having dealt with this company previously, you contninue to offer an excellent service

Mr M, Stechford

Courteous and efficient

Scored our service as excellent and commented “courteous and efficient."

Miss M, Harborne

Gave very clear explanation

Scored our service as excellent and commented, “The covering correspondence with the legal documentation we received gave very clear explanation of the various implications of the document”

Mr & Mrs M, Solihull

Made time to see me during a busy period

Very professional, good communications and made time to see me during a busy period

Ms L of Olton

Thorough and clear explanations

[Sarah Mochan was] always courteous. Timely service. Thorough and clear explanations. A most considerate and consistent individual.

Mr L, Lowsonford:

We were both treated with respect

We were both treated with respect. Everything about our Will writing was carefully and clearly explained to use

Mr & Mrs D, Solihull

Very efficient. Kept things simple

Very helpful and understanding. Very efficient. Kept things simple

Mr M, Solihull

Very personal, efficient and appears caring

The service is very personal, efficient and appears caring

Dr R: Alcester

Good clear communication at all times

[My solicitor] was very pleasant and friendly with good manners but to the point. [The support staff were] friendly and efficient. Good clear communication at all times and instances. {Service was] Excellent. I would recommend you on the basis of being friendly, efficient and most helpful in certain difficult decisions which have to be made. Also I feel the costs are reasonable for such good service.

Mrs L: Penrith

Extremely happy with the service

We were extremely happy with the service. [Our solicitor] was so helpful, friendly and knowledgeable. We will definitely use “WRM again and will recommend to friends and family”.

Mr W, Sutton Coldfield

First class service and advice

First class service and advice. Matter speedily and efficiently dealt with.

Mr M, Shirley

I would recommend the company unreservedly

Having used the services of Wallace Robinson & Morgan over a number of years for both conveyancing and probate work, I would recommend the company unreservedly.

Ms B-J, Chichester

Transparent from the outset

Guided through a difficult process with clear explanations at every stage. All queries responded to promptly. Friendly but professional through out. Felt whole experience and charges were transparent from the outset.

Mrs L, Brockworth

Service has always been good

Have dealt with the company for over 20 years – service has always been good.

Mr S, Marston Green

Thoroughly professional service

Provided a thoroughly professional service, offering clear, independent advice and guidance on setting up trusts for our grandchildren and at every stage dealt clearly and quickly with our questions regarding trust law and taxation.

Dr & Mrs H, Solihull

Solicitors are bound by professional rules which require confidentiality to be maintained in all dealings with clients. Client confidentiality is an important part of our client care policy. The clients quoted in these testimonials have given us their permission to publish their comments but we are unable to publish details of their full name and address.